Customer Success Enablement Manager

Sat, 11 Apr 2026 04:21:59 +0200

You will join a highly motivated, rapidly growing, and hard-working Go-to-Market Enablement team that takes pride in developing our GTM team’s skills. Our primary objective is to improve productivity, helping teams accelerate sales cycles and deliver more value for our customers.

About the Role

As the Customer Success Enablement Manager, you will be responsible for crafting and developing enablement programs to support global CS initiatives. You will partner closely with CS leadership to define their enablement roadmap to help transform our Customer Success team. The ideal candidate is strategic, has outstanding project management skills, loves solving sophisticated problems and is not afraid to launch, test, and iterate in an ever evolving environment. This is an individual contributor role and you will report into the Head of GTM enablement, working closely with the CS Leadership team.

What you’ll do

Build and define our CS enablement strategy based off of business problems, CSM needs, and leadership input from regional leaders and enablement business partners

Drive continuous learning, ensuring readiness through refreshers and additional certifications.

Design, build and deliver training programs for new processes, product use cases or technical knowledge, consultative skills, etc.

Facilitate global trainings and build “train the trainer” materials to coach managers and new facilitators

Develop and optimize standardized templates and guides to improve the quality of customer conversations

Strong expertise with digital sales enablement trainings and tools

Partner within Revenue Operations & CS Leadership to identify operational inefficiencies and create effective improvements

Collaborate with leadership to capture feedback and iterate programs as needed

What you’ll need

7+ years experience in enablement, leadership or relevant role; experience in a CSM role preferred but not required.

Strong program management skills, implementing and leading training initiatives end-to-end

Proven track record of building positive relationships across the business

Demonstrated ability to take broad visions and concepts and develop structured plans, actions and measurable metrics

Data analytics proficiencies, capable of interpreting and optimizing programs based on available data

Strategic problem-solving skills, with the ability to execute in a fast-paced, flexible environment

Force Management, Command of the Message Certified is a plus

What’s in it for you

401k matching + Competitive equity package

Excellent Medical, Dental and Vision health benefits

Fertility & Family Forming Benefits

Flexible time off

Lunch, snacks and drinks provided in the office

Wellbeing benefit and WFH equipment allowance

Annual learning and development allowance to grow your skills and career

Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to New York / San Francisco / Los Angeles and may not be applicable to other locations. The range for this role is $155,200 to $194,000 OTE. Final compensation and total package components will be based on individual factors such as the candidate’s skills, qualifications, and experience.

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

Youtube: https://www.youtube.com/@lifeatmiro

Blog: https://miro.com/careers/life-at-miro/all/

Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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