Technical Customer Growth Manager

Sat, 11 Apr 2026 06:17:59 +0200

About Us ðŸš€

Immutable is the world’s fastest-growing game platform, built to power the next generation of games. We aim to drive the next evolution of gaming, combining performance, digital ownership and cutting-edge technology to help games grow and succeed. At the intersection of AI-driven analytics, high-performance growth tools, and seamless digital ownership, our technology helps studios attract, engage, and scale player communities across both Web2 and Web3.

Founded in 2018, Immutable is one of Australia’s fastest companies to reach unicorn status, raising more than AUD $400M+ with a valuation of AUD $3.5B. Today, more than 700 games are building on Immutable, and industry leaders like Ubisoft have chosen us as their partner for the future of gaming.

Over 6 million players use Immutable Passport, our unified identity enabling frictionless cross-game experiences, and our Immutable Audience platform has become the fastest-growing SaaS product line in our history. We're scaling rapidly, backed by a global team of creators, engineers, and gamers united by one mission: to build the most valuable growth layer in gaming and redefine how games launch, scale, and succeed. ðŸš€

About The Role ðŸ¤”

Immutable is expanding in Korea, and we are creating a hybrid technical and growth role to support our next stage of regional scaling. Our Korean studios partners need a partner who can guide them through technical integrations while helping them activate growth strategies that succeed on our platform.

You will support studios as they integrate Immutable’s core technology, answer technical questions, help them connect their systems to our products, and work closely with Customer Growth Managers to influence how partners acquire, engage and retain players. Over time, you will develop into a fully fledged Customer Growth Manager with ownership of your own accounts.

This is a unique opportunity for someone with both engineering foundations and commercial instincts who is excited to help Korean game studios onboard, launch and grow within a fast-evolving ecosystem.
\nYou'll Be Empowered To ðŸŽ®:

Support Korean game studios through technical onboarding and integration across Passport, APIs, smart contracts and growth tools

Work closely with Customer Growth Managers on partner strategy and help drive measurable outcomes for studios

Translate complex technical concepts into clear, practical guidance for non technical teams

Troubleshoot integration issues, triage technical questions and collaborate with engineering when needed

Advise partners on how to activate Immutable’s growth products to improve player acquisition, retention and monetisation

Share insights from the Korean market to help shape our product roadmap and partner experience

Grow into owning your own portfolio of accounts as demand expands

We'd Love You To Bring ðŸ¤ :

Native Korean and strong business English communication skills

A technical foundation, such as a degree in computer science or a similar field, or proven equivalent experience

Coding proficiency suitable for debugging, implementation support and technical conversations

Experience in customer-facing roles within technology, SaaS, gaming or high-growth environments

Ability to move comfortably between technical problem-solving and commercial growth work

A proactive, adaptable mindset with curiosity for Web3, games and emerging technologies

Bonus Points For âœ… :

Crypto native or prior exposure to web3, gaming, or digital assets

Experience in growth, performance marketing, or product experimentation

Familiarity with web3 ecosystems, NFT campaigns, or community-driven growth

Experience building and scaling growth frameworks or playbooks in high-growth teams

Exposure to cross-market initiatives across Asia or other global regions

\n
We are proud of the benefits that we offer for all of our employees globally.

Here is a snapshot ðŸ˜Š

Attracting the best global talent

ðŸ’¸ We commit to paying globally competitive base salaries and contributions to a long-term fund

ðŸ“Š Sharing our products' success through Employee Stock Options ESOP

ðŸŒŸ Our flexible working model blends the best of both worlds: Sydney-based employees enjoy hybrid 3 days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass

ðŸ¥˜ Lunch is ordered fresh every day in our friendly office in Sydney CBD

ðŸŽ‰ Quarterly End of Cycle Celebration Awards and Dinner

ðŸ’» USD $500 WFH allowance to set up your home office

â˜Žï¸ USD $600 per annum to put toward your internet and phone usage.

ðŸ¥³ USD $75 per quarter for remote employees to celebrate with local team members

â›‘ï¸ We also support our US Employees with Medical and 401K Insurance

ðŸš˜ Our Australian Employees can avail of Novated Leasing, save money by paying for your car using pre & post-tax dollars

Levelling up your growth

ðŸŒ± We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development

ðŸ“š Enjoy access to free online courses via Udemy

Helping you thrive

ðŸ’†ðŸ½â€â™€ï¸ Enjoy USD $800 per year to put toward your health and wellbeing

ðŸ¤— Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service

ðŸŽ Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe

Leave when you need it the most

ðŸ‘¨â€ðŸ‘§â€ðŸ‘¦ New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional 6 weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments

ðŸŒŸ Enjoy 2 additional paid annual leave days at the end of the year

ðŸŽ‚ Birthday you get a paid day off

Additional Information

Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far.

We are a 2026 Circle Back Initiative Employer. This means a human reviews every application and we commit to responding to every applicant.

*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!

Join us in shaping the future of gaming!

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